In the current banking landscape, credit unions face increasing competition from fintech, big tech, and neobank challengers.

These platform players have revolutionized user journeys with 10x better experiences that are member-centric, instantly accessible, and seamlessly integrated into their daily lives. members now demand that their daily banking lives be redesigned around their needs and interests.

To meet these expectations, Engagement Banking presents a paradigm shift in banking, where member-centricity takes center stage across the member lifecycle – from onboarding to servicing, loyalty, and loan origination. Central to this shift is a user-friendly platform that streamlines each aspect of the member journey, enabling fast and efficient achievement of goals.

DigitalFI offers a cloud contact solution designed to enhance agent productivity and elevate member experiences. Built on a cloud-native, customer experience platform, the solution includes AI-powered workflows and synchronized databases that all agents can access. With self-service omnichannel options, members have all the information they need, when they need it. Choose DigitalFI to modernize your contact center with a reliable, agile, and scalable solution that utilizes low-code, no-code, and custom-code development tools.

At DigitalFI, Inc., our ExperienceFI services are designed to help credit unions achieve their goals. Our highly experienced team has a proven track record of delivering results and can leverage our extensive network to find the best consultant(s) for your individual needs. We have expertise across a range of market segments, industries, and technologies, so you can trust us to provide the services you require.

Technology systems and processes can be a competitive advantage. Technology enables credit unions to better serve members and scale internal teams. However, to leverage new technologies and manage the rate of change, IT teams need specific skill sets and additional bandwidth to complete projects and realize the benefits of the new systems. We offer a comprehensive range of professionals – from seamless project execution managers and analysts to creative web developers.