Digital transformation in banking has credit unions of all sizes scrambling to adopt new technologies and services across the board, making it the most cost-prohibitive option for smaller credit unions. It entails a paradigm shift in offering services online and mobile and making the massive back-end changes required to support the transition.
The most crucial driving factor for digital transformation is the customer, and in the case of credit unions, it’s their members. A journey driven transformation is the key to a successful implementation of any digital initiative. Digital transformation in banking allows you to create a more cohesive and personal digital customer journey. Creating a digital customer journey means taking steps to integrate everything into a single online platform so that the customer is handled through the same tooling, sometimes by the same people, and with the same information throughout the process.
Many established technology service providers focused on selling a plethora of complex solutions to integrate into creating digital omnichannel journeys to the credit union membership. With the lock-in of products, vendors are taking undue advantage of smaller credit unions.
Digital.FI’s leadership have seen this over and over again at various credit unions and with their long-standing technology, and credit union background came up with a strategy to enable smaller credit unions to provide the same experiences similar to that of large banks without spending arm and length on technology, processes, and implementation.
We would love to discuss the options available and share our experience and make your digital transformation successful.

Many legacy technology companies sell their products and services as platforms, but let us reassure you that our platforms are not a complexly integrated solutions. 

When we say platforms, these are completely configurable, component based, and leverages most modern technologies in providing best experience to the credit unions and their members. 

Our platforms includes but not limited to:

Cloud-Native Real-Time Core

Built for scale and leveraging modern technology to provide core banking functions such as savings, checkings, CDs, IRAs, loans (consumer and mortgage) and other functions.  Transactions are recorded in real-time eliminating the need for batch processing and at the same time have the ability to integrate with any external batch systems. 

Digital Experience Platform

A platform built for flexibility to provide omni-channel experience on any member preferred channel as well as provides same great experience to backoffice personnel. Hundreds of functions that are needed for members and MSRs are pre-built so credit unions can deliver the experience fast. 

Digital Banking Solution

Robust integration platform that can integrate with any legacy core banking system or other banking systems. It’s uniqueness is it can stand in for the backend systems in case of non-availability of backend systems, so that the member experience is not impacted. 

We have various other solutions that seamlessly integrates with our platforms. 

We offer fully managed cloud-native solutions with 24×7 support that are highly secure and reliable, so you can be rest assured. 

No more waiting for Regulatory Changes

Our products are kept upto date with regulatory changes and fixes, and are available immediately to all credit unions without delay. 

Cloud-Hosted

All our solutions are hosted in the cloud (AWS/Azure) utilzing the robust infrastructure, reliability and elasticity. We can provide the best availability of the systems. 

Contact Center

We also can offer to support your membership business needs through our contact center member operations. 

Customizations

Any specific needs of our customers are achieved through the extensibility of our product so that all their unique functionalities are not impacted through any upgrade process of our systems