Say goodbye to weak, knowledge-based security factors (like passwords), frustrated callers, and increased operating costs and hello to biometric voice authentication, options for secure integration with mobile apps, intelligent routing, and cross-channel authentication for any member, anywhere. Contact centers are a magnet for identity fraud and the increasingly sophisticated fraudsters who infiltrate the CIAM of many organizations through weak authentication factors. That’s why we built our innovative solution to give you and your members two things that are typically considered at odds when it comes to contact center authentication: advanced security that is low friction. Once they give their consent, our contact center solution allows members to onboard in the background, while they are doing business with one of your representatives, with no extra effort on their part. From that point on, any time they interact with your contact center, they are automatically authenticated. The product behind our contact center solution is our IdentityFI solution, which can be integrated into your existing contact center platform.